The customer who purchases products on the site has the right of withdrawal, specifying the reason, within 14 working days from the date of receipt of the goods.
The customer who makes use of the right of withdrawal must provide the following information to the following email address:
- date of the order confirmation and invoice number / receipt number;
- in case of partial withdrawal, description and quantity of the products to be returned;
- coordinates of the PayPal account on which to obtain a full or partial refund.

The following rules apply to the right of withdrawal:
- even if opened, the product must be intact, therefore intact in all its parts and / or components;
- If present, the tag must still be regularly attached to the product;
- the right of withdrawal must be communicated within 14 days of receipt of the package to the email address:
- All returned items will be inspected and if the above rules have not been respected, Haus269 s.a.s. reserves the right to refuse the return and any total or partial refund of the purchase amount.

If the withdrawal respects all the fees described above, the total or partial refund of the amount will be made by Haus269 s.a.s. within 30 days from the acceptance of the withdrawal on the indicated PayPal account.
Haus269 s.a.s. does not reimburse the commission for the PayPal transaction (variable) and any shipping costs, which will therefore be charged to the customer.
Furthermore, the return shipping costs are charged to the customer.
If the methods and terms for exercising the right of withdrawal are not respected, the user will not be entitled to a refund of the sums already paid to the seller.